Privacy Policy
Last updated: August 28, 2025
OilaCare operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). OilaCare is powered by Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include de-identified or anonymous data. Depending on how you use the Services and applicable laws, we may collect or process the following categories of personal information, including inferences drawn from them:
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Contact details such as your name, address, billing and shipping address, phone number, and email address.
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Financial information including credit or debit card details, financial account information, transaction details, payment confirmation, and other payment data.
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Account information including your username, password, security questions, preferences, and settings.
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Transaction information such as items viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled, as well as past order history.
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Communications including any information you share when contacting customer support or communicating with us.
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Device information such as device identifiers, IP address, browser type, and network data.
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Usage information including how you browse, navigate, and interact with the Services.
Personal Information Sources
We may collect personal information from:
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Direct interactions with you when you create an account, make a purchase, communicate with us, or use the Services.
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Automatic collection through cookies, device data, and similar tracking technologies.
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Service providers who support our operations (e.g., payment processors, analytics providers).
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Partners or third parties as permitted by law.
How We Use Your Personal Information
Depending on how you interact with OilaCare, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
To process payments, fulfill orders, manage your account, arrange for shipping, handle returns/exchanges, store preferences, send account-related notifications, enable product reviews, and personalize your shopping experience. We may also use your information to enhance and improve the Services.
Marketing and Advertising
To send marketing emails, text messages, or postal mail; and to display personalized advertisements on the Services or third-party sites based on your activity.
Security and Fraud Prevention
To authenticate your account, maintain a secure shopping environment, detect or prevent fraud or malicious activities, and enforce our policies. You are responsible for maintaining the confidentiality of your login credentials.
Customer Communication
To provide support, respond to inquiries, and maintain our relationship with you.
Legal Compliance
To comply with applicable laws, respond to lawful requests, participate in legal proceedings, or investigate potential violations of our terms.
How We Disclose Personal Information
We may disclose personal information to third parties under certain circumstances, including:
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Shopify, vendors, and service providers who perform services such as payment processing, shipping, cloud storage, IT management, analytics, or customer support.
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Business and marketing partners who help deliver advertising and promotional content. These partners may use your information according to their own privacy notices. Depending on your location, you may have the right to opt out of such sharing for targeted advertising.
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With your consent or direction, such as when necessary to ship products or when you use social media integrations.
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Within our corporate group or affiliates.
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In business transactions (e.g., mergers or bankruptcies) or to comply with legal obligations, enforce terms, or protect our rights and users.
Relationship with Shopify
The Services are hosted by Shopify. Information you submit through the Services is transmitted to and processed by Shopify and may be stored in countries outside your residence. For details about how Shopify handles your data and your rights, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may link to third-party websites. We are not responsible for their privacy practices or content. You should review their privacy policies before interacting with them. Information shared on public or social platforms may be visible to others.
Children’s Data
The Services are not intended for children, and we do not knowingly collect data from individuals under the age of majority. If your child has provided personal information, please contact us at support@oilacare.com so we can remove it. We do not knowingly “sell” or “share” personal information of individuals under 16.
Security and Retention of Your Information
We use reasonable safeguards but cannot guarantee perfect security. Information sent to us may not be secure in transit. Retention periods vary depending on legal obligations, account status, and operational needs.
Your Rights and Choices
Depending on your location, you may have the following rights:
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Access / Know
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Delete
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Correct
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Data Portability
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Opt Out of Sale or Sharing for Targeted Advertising
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Manage Communication Preferences
UK and EEA users may also:
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Object to or restrict processing
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Withdraw consent (without affecting prior lawful processing)
You may exercise rights through the Services or by contacting us at support@oilacare.com. We may verify your identity before responding. Authorized agents may submit requests with proper documentation.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about our data practices, contact us at support@oilacare.com. Depending on your location, you may appeal our decision or contact your local data protection authority.
International Transfers
Your information may be transferred outside your country. For EEA/UK residents, transfers rely on recognized mechanisms such as Standard Contractual Clauses unless the receiving country has been deemed adequate.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on OilaCare.com with a revised “Last updated” date and any legally required notices.
Contact
For questions about our privacy practices or to exercise your rights, contact us at:
For data protection purposes, OilaCare is the data controller of your personal information.